Regional Install Manager (LS/SW Upgrade)

About the role

KLA's Services team offers installation services and 24/7 technical support and parts delivery for its customers' KLA assets. As Regional Install Manager (LS/SW Upgrade), you will lead the timely and successful installation of KLA products at customer sites, manage the overall installation (Tier 1) and post-installation (Tier 2) process, and lead a team of Product Install Engineers and Application Engineers.

Key responsibilities

• Schedule resources and manage the overall installation and post-installation process
• Directly manage Product Install Engineers and Application Engineers, giving directions according to established policies and management guidance
• Oversee installation performance so projects are completed on schedule, escalate issues proactively and work with HQ and Technical Support to resolve technical escalations and ensure timely warranty start
• Escalate installation activities to the KLA Service Product Install Manager as needed
• Schedule and take part in SAMs, communicate project status to stakeholders and upper management, and deliver technical presentations on project status, schedules and outcomes
• Drive strategic objectives such as Cost of Install, Cost of Pre-warranty, Install Cycle Time, On-Time Install and OOBQ, managing costs through resource allocation, case management and cross-charge oversight
• Review installation documentation (eQuality checklists, NCs, pass downs) for accuracy and completeness
• Attend meetings and prepare presentations and reports for KLA Service HQ and local Operations Management

Required profile

• BS/MS degree with applicable experience
• 3-5 years of work experience supporting comparable capital equipment in the semiconductor industry
• Project management and organizational skills
• Clear, concise written and oral communication, and strong presentation skills
• Good interpersonal skills in understanding customer needs