Network Support Engineer

About the role

We are seeking proactive L1 Network Support Engineers to deliver onsite IT infrastructure and network services at customer locations in Taiwan, New Zealand and the Philippines. The role involves troubleshooting LAN/WAN connectivity, performing hardware break/fix and handling IMACD activities while collaborating with remote L2/L3 teams to meet SLA commitments.

Key responsibilities

• Respond to onsite network and IT incidents within agreed SLAs.
• Troubleshoot network connectivity, hardware, and peripheral issues; escalate complex incidents when required.
• Install, configure, and maintain network equipment such as switches, routers and Wi‑Fi access points.
• Coordinate with remote support teams and OEM vendors for issue resolution.
• Maintain accurate documentation, asset inventory and timely ticket updates.
• Support site moves, equipment relocation and overall asset management.
• Deliver professional, high‑quality customer service at every site visited.

Required profile

• Diploma or Bachelor’s degree in Computer Science, IT, Electronics or related field.
• 1–3 years of experience in Network Support, Desktop Support or Field IT Support.
• Basic understanding of TCP/IP, LAN/WAN, DHCP, DNS, VPN, switches, routers and Wi‑Fi.
• Working knowledge of Windows 10/11, Microsoft 365, Outlook and basic Active Directory.
• Hands‑on hardware troubleshooting experience (desktops, laptops, network devices, peripherals).
• Strong troubleshooting and communication skills.
• Legal right to work in the applicable country and willingness to travel to customer sites.

Required skills

• TCP/IP, LAN/WAN, DHCP, DNS, VPN.
• Switches, routers, Wi‑Fi access points.
• Windows 10, Windows 11, Microsoft 365, Outlook, Active Directory basics.
• Hardware troubleshooting (desktops, laptops, network devices, peripherals).
• IMACD, rack & stack, cable patching, port activation, cable tracing.
• Ticketing tools: ServiceNow, Remedy, Jira.
• Certifications: CCNA, CompTIA Network+, CompTIA A+, ITIL Foundation.