Key Account Manager

About the role

Develop trusted relationships with key clients to generate sales revenue and achieve the annual sales target. Plan, build, and strengthen partners’ relationships with key contacts of business partners and prospects.

Key responsibilities

• Manage and develop strategic relationships with major key accounts, including telecom operators, mobile device OEMs, distributors, retailers, and other mobile ecosystem partners.
• Serve as the primary point of contact for assigned key accounts and build strong relationships with senior management and key decision‑makers.
• Develop account strategies and business plans to drive revenue growth, profitability, customer retention, and new business opportunities.
• Identify opportunities to expand existing partnerships through new products, services, channels, and commercial models.
• Lead commercial discussions, contract negotiations, pricing proposals, and business reviews with key customers.
• Work closely with internal teams, including Product, Operations, IT, Finance, Legal, Compliance, and regional teams, to deliver solutions that meet customer requirements.
• Lead new product and program launches with key accounts and ensure projects are delivered according to agreed timelines and commercial objectives.
• Monitor account performance, revenue, profitability, customer satisfaction, and other key KPIs; conduct regular business reviews and provide updates on opportunities, risks, and competitive developments.

Required profile

• Impactful: proactive in identifying needs and taking action before being asked.
• Customer Focus: uses feedback and data to improve processes and services for clients.
• Curious: actively seeks to learn from others and expands understanding of team activities.
• Collaborative: develops dynamic working relationships to achieve best outcomes.
• Communication: effective and articulate communicator who listens and synthesizes perspectives.