IT Specialist

About the role

Appier is seeking an IT Specialist to deliver high-quality technical support across its office environment. The role combines face-to-face and remote assistance, ensuring that employees have reliable hardware, software, and network services to work efficiently.

Key responsibilities

• Provide on-site and remote support for Windows, macOS, and mobile devices, troubleshooting hardware and software issues.
• Set up, image, and deploy workstations for new hires; securely wipe and reclaim assets from departing staff.
• Maintain local server rooms and network closets, assisting remote teams with switches, routers, firewalls, and patch panels.
• Manage conference room and AV equipment, including Zoom Rooms, projectors, and audio systems.
• Track and update inventory of laptops, monitors, peripherals, and software licenses; oversee e-waste disposal.
• Log, prioritize, and resolve tickets in the ITSM tool (e.g., Jira or ServiceNow) while meeting SLA targets.
• Coordinate with ISPs, hardware vendors, and building management for connectivity issues and warranty repairs.

Required profile

• Minimum 3 years of experience in desktop support, help-desk, or technical field support.
• Strong communication, empathy, and problem-solving abilities; calm under pressure.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator are a plus.
• Experience supporting executive-level (VIP) personnel is desirable.

Required skills

• Windows 10/11 and macOS operating systems.
• Laptop hardware (Dell, Lenovo, Apple), printers, docking stations, and mobile devices.
• Networking fundamentals: TCP/IP, DNS, DHCP, Wi‑Fi troubleshooting, structured Ethernet cabling.
• Google Workspace and Microsoft 365 Admin Center.
• Active Directory and endpoint management/MDM tools (Intune, Jamf).
• Ticketing systems such as Jira or ServiceNow.