Executive, OP Dept., Customer Service
Chubb · Ville de Taipei
Job description
职位概况
负责0800保户热线服务，解答保险相关问题，处理网络及语音留言，处理客户情绪抱怨，并进行新契约保户的电话回访。
主要职责
- 0800保戶熱線服務暨解答保戶詢問保險相關問題
- 網路及語音留言處理
- 客戶情緒抱怨處理
- 電訪新契約保戶及異常件客戶
- 執行主管交辦事項
- 提升諮詢客戶滿意度之改善方案或提案執行
任职要求
- 具相關保險業0800電話客服2年以上經驗，具申訴處理經驗尤佳
- 具良好的溝通及協調能力、抗壓性高
- 熟操作相關客服CRM系統與MS Office辦公軟體（Outlook、Excel、Word）
- 具保險證照尤佳
- 無須輪班
必备技能
- CRM系統
- Outlook
- Excel
- Word
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Published 1 day ago
Expires 1 month from now
15 views · 0 interested
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Chubb
Ville de Taipei