Digital Solutions Manager, Customer Success APAC

About the role

The Digital Solutions Manager, Customer Success APAC is a commercially oriented position within Vantive’s Digital Enterprise business unit. You will act as the end‑to‑end workflow and product demonstration expert for the digital portfolio across the APAC region, partnering closely with sales, marketing and product training teams to drive presales engagement, enable customer understanding of digital value and support adoption throughout the customer lifecycle.

Key responsibilities

• Collaborate with regional, cross‑functional teams to support new product launches, geographic expansion and sustainable utilization of digital solutions.
• Deliver audience‑specific product demos and workflow presentations that clearly articulate features, benefits and differentiators.
• Provide direct support to sales and key customers, identifying needs and driving growth through tailored digital solutions.
• Integrate digital products into the broader peritoneal dialysis therapy context, highlighting clinical, operational and business impact.
• Create and manage demo scripts, videos and other assets to support commercial efforts.
• Assist in product staging, rollout and training plans, coaching country commercial teams on best practices.
• Drive post‑sale adoption, satisfaction and growth by implementing customer engagement and optimization plans and tracking key performance indicators.
• Gather and synthesize market and customer feedback to inform regional and global digital strategy and product evolution.

Required profile

• Bachelor’s degree with at least 5 years of progressive experience; recent clinical experience is a plus.
• Strong background in renal care, preferably with hands‑on experience in peritoneal dialysis.
• Business‑level proficiency in English; additional languages such as Japanese or Korean are highly preferred.
• Demonstrated customer‑success experience and expertise in commercial training and education.
• Excellent communication and interpersonal skills, with the ability to build relationships with nurses, nephrologists, administrators and other stakeholders.
• Proven ability to establish processes that enable local teams to operate independently with minimal regional support.
• Results‑oriented mindset focused on customer engagement and digital adoption.
• Strong digital literacy, comfortable with digital products, analytics and data‑driven decision making.