Customer Support Technician

About the role

The Customer Support Technician provides Tier I support for semiconductor equipment, performing wafer measurements, preventive maintenance, and assisting senior engineers in a clean‑room environment.

Key responsibilities

• Perform standard Tier I procedures including wafer measurement.
• Carry out preventative maintenance and wet‑clean operations independently.
• Assist senior engineers with corrective maintenance as needed.
• Disassemble, clean and rebuild kits as part of kit‑management quality control.
• Apply diagnostic techniques and use test equipment with guidance.
• Diagnose and resolve basic technical problems.
• Follow knowledge‑management best practices and IP guidelines.
• Represent Applied Materials to customers with professional service.
• Maintain a neat work area and adhere to safety procedures.

Required profile

• Bachelor’s degree in an engineering discipline.
• No prior work experience required; fresh graduates are welcome.
• English proficiency with TOEIC 400 or higher.
• Physical ability to stand, walk, lift up to 35 lb and work in a clean‑room environment.
• Willingness to use appropriate personal protective equipment.

Required skills

• Wafer measurement equipment operation.
• Preventive maintenance procedures.
• Wet‑cleaning techniques.
• Diagnostic troubleshooting methods.