Customer Support Advisor – VPN Technical Support

About the role

We are looking for an enthusiastic, tech‑savvy Customer Support Advisor to join Proton’s VPN support team in Taipei. You will be the first point of contact for users experiencing technical issues with Proton VPN, helping them resolve problems and ensuring a high level of satisfaction.

Key responsibilities

• Interact directly with Proton VPN customers via email, chat and social media to answer product‑related questions.
• Troubleshoot and resolve technical support inquiries, including connectivity, configuration and performance issues.
• Document cases and solutions in Zendesk, maintaining accurate records.
• Collaborate with engineering, product and QA teams to relay user feedback and bug reports.
• Assist with payment, spam, abuse and account‑related queries as needed.

Required profile

• Strong interest in privacy‑focused technology and VPN services.
• Excellent communication skills in English, both written and verbal.
• Ability to work independently in a fast‑paced, customer‑centric environment.
• Willingness to learn and adapt to new tools and processes.

Required skills

• Experience using Zendesk for ticket management.
• Familiarity with Jira and Confluence for internal collaboration.

What we offer

• Opportunity to work with a mission‑driven, globally recognised privacy company.
• Career growth paths into QA, engineering, product or marketing.
• Collaborative, impact‑focused team culture.