Customer Service Centre Specialist, Operations

About the role

dbs is hiring a full-time Customer Service Centre Specialist in its Technology and Operations group, based in the Taipei hub. The role covers service quality management for the customer service centre, including reviewing and releasing bank-related service requests, and performing sampling, verification and reconciliation of transactions.

Key responsibilities

• Manage service quality for the customer service centre, including reviewing and releasing bank-related service request forms.
• Perform real-time sampling, verification and end-of-day reconciliation to ensure the accuracy of bank-related transactions.
• Conduct monthly telephone service quality evaluations.

Required profile

• At least 3 years of experience in a customer service or transaction processing role, preferably in banking or financial services.
• Strong attention to detail and problem-solving skills to ensure transaction accuracy.
• Certification in Internal Control and Trust (mandatory); a derivatives license is preferred.

Required skills

• Proficiency with relevant banking systems and software applications.

What we offer

• A competitive salary and benefits package.
• A professional environment that supports development and recognises achievements.