Customer Quality Engineer (E5)

About the role

Applied Materials seeks a Customer Quality Engineer (E5) to lead quality initiatives for its field organization in Hsinchu, Taiwan. You will design innovative training methods, manage customer escalations, and drive systematic issue resolution across hardware and software domains.

Key responsibilities

• Design and deliver new training programs and lesson plans for the field organization.
• Create a Quality Center of Excellence (COE) to develop and standardize quality processes.
• Develop guidelines for managing customer escalation processes and communicate with cross‑functional teams.
• Implement methods to capture the voice of the customer during quality reviews and define new KPIs.
• Lead the development of Best Known Methods (BKMs) for closing critical field issues and preventing recurrence.
• Drive ISO audit issue resolution and provide input to improve the 8D/Advanced Problem Solving (APS) process.

Required profile

• Technical expert in quality engineering with breadth across software, mechanical, and electrical domains.
• Proven ability to work independently in complex situations and lead high‑risk projects.
• Experience applying 8D/APS methodology and conducting ISO audits across multiple domains.
• Strong communication skills to influence senior stakeholders and manage customer reactions.

Required skills

• 8D/Advanced Problem Solving (APS) methodology
• ISO audit processes
• Quality Management System (QMS) reviews