Customer Engineer – Technical Support

About the role

As a Customer Engineer at Applied Materials, you will act as the primary liaison with semiconductor and display equipment customers, installing, maintaining and upgrading complex systems in fab environments.

Key responsibilities

• Perform Tier I service activities independently and Tier II tasks with assistance, including routine preventative maintenance.
• Diagnose and resolve electrical, vacuum, mechanical, plasma, hydraulic and gas system issues using digital analytics and diagnostic techniques.
• Communicate with customers and internal engineers to address fab issues, participate in escalation calls and ensure operational quality.

Required profile

• Physically able to work in clean‑room environments, lift up to 35 lb, and use hand and power tools.
• Understand safety procedures and IP guidelines, and follow checklists and documentation.

Required skills

• Digital analytics for troubleshooting.
• Diagnostic techniques for electrical, vacuum, mechanical, plasma, hydraulic and gas systems.
• Reading circuit diagrams and using knowledge‑management systems.

What we offer

• Supportive work culture that encourages learning and career development.
• Health and wellbeing programs, including access to personal protective equipment and clean‑room safety resources.