Sr. Director, TSMC Customer Quality Head

About the role

Applied Materials is seeking a senior leader to serve as the Global TSMC Customer Quality Head. The role will lead worldwide customer quality engagement with TSMC, driving strategic alignment across regions and ensuring the highest level of service for this strategic partnership.

Key responsibilities

• Serve as the Global TSMC Customer Quality Head and lead worldwide customer quality engagement for Applied Materials' strategic partnership with TSMC.
• Build and maintain strong executive‑level relationships with key TSMC stakeholders across global sites, acting as the primary customer quality representative and escalation point for critical issues.
• Lead, coach, and develop a global organization of customer quality leaders and managers, aligning strategies, priorities, best‑known methods and operational execution across regions.
• Translate customer expectations, requirements and business priorities into actions across Engineering, Manufacturing, Service, Operations, Product Business Groups and Quality organizations.
• Drive resolution of complex customer issues through cross‑functional collaboration, balancing customer needs with business objectives and ensuring timely outcomes.
• Influence senior internal and external stakeholders to strengthen customer satisfaction, improve operational performance and advance long‑term strategic objectives.
• Identify opportunities to enhance customer quality performance, improve processes and drive continuous improvement initiatives across the global organization.

Required profile

• Bachelor’s degree in Engineering, Science or related field; advanced degree preferred.
• 15+ years of semiconductor industry experience with significant exposure to customer‑facing leadership roles.
• Proven experience supporting or managing strategic relationships with TSMC.
• Extensive experience leading large, matrixed organizations through multiple layers of management.
• Demonstrated success managing global, cross‑functional teams and complex stakeholder environments.
• Strong executive communication, negotiation and influencing skills.
• Ability to lead issue resolution involving multiple organizations, regions and business units.
• Willingness to travel internationally (approximately 20% of the time).

What we offer

Employees benefit from a supportive work culture that encourages learning, development and career growth, with programs that support health, wellbeing and personal growth. The position is based in Hsinchu, Taiwan, with global travel as needed.