Service Supervisor – Repair Department

About the role

The Service Supervisor oversees daily operations in the Repair Department, ensuring compliance with quality standards and ISO guidelines while coordinating with various teams to meet customer commitments.

Key responsibilities

• Oversee daily operations in the Repair Department and ensure compliance with quality and ISO guidelines.
• Coordinate with supervisors, Customer Service Representatives, and Repair Technicians to meet customer commitments and repair goals.
• Ensure correct procedures are followed and required equipment is available.
• Select, develop, and evaluate personnel to ensure efficient operation.
• Provide direction to employees according to policies and management guidance.
• Administer company policies affecting subordinate employees and recommend changes.
• Analyze situations or data to review relevant factors and exercise judgment within procedures.

Required profile

• Experience supervising repair or maintenance teams.
• Knowledge of quality standards and ISO guidelines.
• Ability to develop and evaluate personnel.
• Strong decision‑making and analytical skills.

Required skills

• ISO compliance
• Repair equipment operation