Senior Product Manager II

About the role

We are seeking a highly skilled product manager to join our Customer Experience product team. You will lead improvements, innovations and new program launches for the Coupang Taiwan shopping experience on mobile and web, building products that attract new customers and enhance the experience for existing users.

Key responsibilities

• Own the product vision, strategy, roadmap, and KPIs for one or more areas within customer experience.
• Lead the entire product lifecycle, from ideation to launch, defining requirements, identifying use cases, and establishing success metrics.
• Develop hypotheses to innovate the customer experience, collaborate with designers, and validate through experimentation with clear user and business metrics.
• Drive new product development with defined objectives and timelines, fostering cross‑functional collaboration and rigorous project management.

Required profile

• Bachelor's degree in engineering or other technical disciplines, or equivalent experience.
• At least 6 years of product management experience with a proven track record of developing and executing a compelling product vision.
• Analytical mindset suited to a fast‑paced, data‑driven, highly dynamic and ambiguous environment.
• Demonstrated ability to collaborate with cross‑functional teams and manage multiple projects concurrently.
• Bias for action and willingness to roll up sleeves to get things done.
• Strong business acumen and ability to communicate effectively and influence others.
• Excellent written and verbal communication skills for interaction with technical and business stakeholders.

Required skills

• Excel
• SQL