Senior Operations and Customer Quality Engineer (E2)

About the role

Applied Materials seeks a Senior Operations and Customer Quality Engineer to lead quality investigations, manage customer escalations, and drive continuous improvement for semiconductor equipment. The role supports global customers and internal teams across multiple time zones.

Key responsibilities

• Lead quality investigations and CAPA activities, performing root cause analysis and coordinating cross‑functional resolutions.
• Manage customer quality escalations, serve as the primary quality interface, and implement containment actions for non‑conforming products.
• Develop and maintain quality standards, procedures, inspection methods, and documentation in line with company and customer requirements.
• Analyze product, process, reliability and operational data to identify risks, trends and improvement opportunities.
• Participate in MRB, QBR, audit reviews and support internal, customer and certification audits.

Required profile

• Bachelor’s degree in Engineering, Quality, Manufacturing, Mechanical, Electrical, Industrial Engineering or related field.
• 5+ years experience in semiconductor equipment engineering, field service or customer support, preferably with EPI tools.
• Proven experience leading factory‑based quality projects and continuous improvement initiatives.
• Strong technical troubleshooting, root cause analysis and problem‑solving skills.
• Experience managing customer escalations across multiple organizations.

Required skills

• Quality tools and methodologies: 8D, CAPA, FMEA, SPC, MSA, Control Plan, Reliability Analysis, Statistical Data Analysis.
• Knowledge of ISO quality system activities and engineering change management.
• Ability to read and interpret engineering drawings, specifications and technical documentation.
• Strong English communication and cross‑functional collaboration.

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Health and wellbeing programs, personal and professional growth support, and global employee benefits.