Senior Manager, Pricing Operations

About the role

Coupang is expanding its presence in Taiwan, offering Rocket Delivery (next-day delivery) and Rocket Overseas (free international shipping). The Senior Manager, Pricing Operations leads a team responsible for operational programs, cross-functional execution and scalable process governance supporting Coupang's business in Taiwan. The role owns program milestones, risks, dependencies, operating metrics and root-cause analysis, using SQL, structured problem solving and effective English communication. The scope may include price-match-adjacent programs such as competitive intelligence, competitor purchasing, mystery shopping or seller-classification initiatives.

Key responsibilities

• Lead and develop an operations team, covering work allocation, performance management, talent development and team output.
• Drive cross-functional programs by aligning stakeholders, resolving priority conflicts, clarifying ownership and delivering shared outcomes.
• Own operational processes and programs from definition through execution, including milestones, risks, dependencies, governance and performance metrics.
• Build and use SQL queries to investigate operational performance, identify anomalies, test root-cause hypotheses and support decisions.
• Turn complex operational problems into structured analyses, validated causes, actionable plans and measurable improvements.
• Design and run competitive-information, mystery-shopping, competitor-purchasing or seller-classification workflows that feed structured decision inputs.

Required profile

• Demonstrated people-management experience with formal responsibility for team performance, work allocation, talent development or personnel decisions.
• Experience leading cross-functional stakeholders without relying solely on direct reporting authority.
• Business Operations, Product Operations or Program Management experience with responsibility for processes, milestones, risks, dependencies, governance or operating metrics.
• Ability to structure complex problems, identify and validate root causes and distinguish symptoms from underlying causes.
• Effective spoken and written English.

Preferred qualifications

• E-commerce or software company experience.
• Hands-on experience building SQL queries.
• End-to-end ownership of operational processes, cross-functional programs and measurable results.
• Experience resolving conflicts over cross-team goals, priorities, dependencies or accountability boundaries.
• Pricing or retail pricing experience is welcome but not required.

The recruitment process runs through application review, a phone interview, an onsite (or virtual onsite) interview and an offer. The posting may close early if all openings are filled.