Quality Supplier Manager – Supplier Account Team

About the role

The Quality Supplier Manager (QSM) leads the Supplier Account Team in driving zero‑defect performance, material quality stability and continuous improvement across strategic suppliers. This role acts as the bridge between factory operations and the broader supply‑chain ecosystem, influencing both day‑to‑day execution and long‑term supplier quality strategy.

Key responsibilities

• Own full scope of supplier quality and operational performance (quality, delivery, yield, reliability) and serve as the primary quality interface for internal teams and multi‑tier suppliers.
• Lead cross‑functional teams to resolve systemic and recurring quality issues using RCA, 8D, FMEA and SPC methodologies.
• Develop and execute supplier quality roadmaps, focusing on yield, process capability, cycle‑time efficiency and cost‑of‑poor‑quality reduction.
• Align factory and supplier quality performance, resolve material quality issues impacting line stability, and support manufacturing, D&E, procurement and supply‑chain targets.
• Manage supplier‑side process control, validation, engineering changes and N‑tier risk mitigation.
• Own audit systems (ISO 9001, supplier and process audits), ensure compliance and drive robust quality governance.
• Promote a Lean and continuous‑improvement culture across the supplier base.

Required profile

• Proven experience managing supplier quality and operational performance in a manufacturing environment.
• Strong ability to lead cross‑functional problem‑solving teams and drive data‑driven KPI governance.
• Experience influencing both operational execution and strategic quality direction.

Required skills

• Root Cause Analysis (RCA)
• 8D problem‑solving methodology
• Failure Mode and Effects Analysis (FMEA)
• Statistical Process Control (SPC)
• Lean continuous‑improvement practices
• ISO 9001 audit and compliance
• Data‑driven KPI management