Product Owner, Content and Web Operations

About the role

You will own the end‑to‑end publishing of financial content and campaigns across four Southeast Asian markets and four brands. The role is split between leading a Web Operations team (≈60%) and product ownership of the CMS, templates and workflows (≈40%).

Key responsibilities

• Manage a team of 6‑10 Web Operations Executives, handling hiring, coaching, workload allocation and quality standards.
• Oversee campaign content delivery across web, email and social, including microsites, T&C documents, product catalogs and rewards pages.
• Define and ship CMS enhancements, workflow improvements and AI‑assisted tools, delivering at least one meaningful improvement each quarter.
• Maintain compliance with four regulatory regimes, ensuring published rates, fees and eligibility criteria are accurate.

Required profile

• 6+ years in content or web operations, digital platform or product ownership, with at least 2 years managing a team.
• Business fluency in English and reading/writing ability in Traditional Chinese.
• Hands‑on experience running large‑scale content in a CMS such as WordPress or HubSpot.
• Daily use of AI tools (Claude, ChatGPT) with a clear view of their benefits and risks.
• Comfortable working with GA4 and GTM, pulling and interpreting data independently.
• Experience collaborating with engineering in an agile environment, writing clear requirements and prioritising a backlog.

Required skills

• WordPress or HubSpot CMS
• Claude, ChatGPT (AI tools)
• Google Analytics 4 (GA4) and Google Tag Manager (GTM)
• JIRA and Confluence
• Sendgrid, MoEngage, Rebrandly, Figma
• HTML and CSS