Operations Excellence Specialist – Hub Operations

About the role

As an Operations Excellence Specialist, you will drive the auditing and stewardship of customer experience and process standards across our Fulfillment Centers (large warehouses) and Hubs (sortation centers where packages flow in to be sorted by area for delivery). You will be responsible for identifying root causes of daily issues and managing cross‑functional teams to implement sustainable solutions. This is a critical individual contributor role where you will act as a guardian of quality execution.

Key responsibilities

• Audit daily operations at Fulfillment Centers and Hubs to ensure strict adherence to global process standards.
• Perform deep‑dive analyses on defects and operational bottlenecks to identify systemic issues.
• Influence site‑level teams to drive corrective actions and process improvements without direct reporting lines.
• Lead daily troubleshooting sessions with operators to resolve immediate quality risks.
• Develop and monitor KPIs that track the health of warehouse and sortation operations and their impact on the customer.
• Report findings and data‑driven insights to senior stakeholders to facilitate central decision‑making.

Required profile

• Bachelor’s degree in Logistics, Supply Chain, Industrial Engineering, or a related field.
• 1–3 years of experience in high‑volume environments such as factories, warehouses, sortation logistics, or operations auditing.
• Proven ability to perform root‑cause analysis and deep dives into operational issues.
• Excellent communication skills for translating complex operational issues into actionable improvement plans.
• Project‑management capability to manage cross‑functional projects and influence stakeholders in a fast‑paced setting.

Required skills

• Familiarity with Lean and quality tools (e.g., 5‑Whys, Fishbone diagrams, Six Sigma concepts).
• Background in e‑commerce fulfillment or last‑mile logistics operations.
• Experience with global process standardization or international business expansion.