Mortgage Loan Retention Officer, Consumer Banking

About the role

DBS Consumer Banking Group is hiring a Mortgage Loan Retention Officer in Taipei. The role serves existing mortgage customers, helps resolve their issues and supports the retention team's operations under internal controls.

Key responsibilities

• Provide loan increase services to existing mortgage customers and meet the set KPIs.
• Help solve customer problems such as account changes and system processes for converting mortgages.
• Deliver quality service to internal and external customers and report potential major issues promptly.
• Ensure all operational support workflows follow proper internal controls to protect the bank from reputational, operational fraud and financial risks.

Required profile

• Good communication skills, service spirit, attention to detail, efficiency and strong problem-solving ability.
• University degree or higher, with at least 2 years of customer service experience.
• Mortgage experience in banking or financial services is an advantage.

Required skills

• Familiarity with computer operations, including Word and Excel.
• A commitment to continuous learning and career development.

The position is based at Dehui, 9th floor, on a regular schedule, full-time.