Manager, Customer and Commercial Operations

About the role

Lead the After Hours Support (AHS) organization, providing operational and customer support coverage for Taiwan, Southeast Asia, China and Japan outside standard business hours, including weekends and public holidays, while ensuring business continuity, effective escalation management and service excellence.

Key responsibilities

• Lead the AHS organization across multiple regions and ensure service excellence.
• Adapt departmental plans to address operational challenges and resource constraints.
• Drive strategic initiatives to improve efficiency, scalability and service delivery.
• Ensure compliance with SOX, ISO, audit and corporate governance standards.
• Lead performance reviews and implement improvements to strengthen service delivery and customer satisfaction.
• Develop talent pipelines and implement structured training and development programs.
• Manage resources effectively to support scalable and sustainable operations.
• Lead succession planning and organizational development across teams.
• Represent the region in strategic systems and process transformation initiatives.
• Accountable for performance outcomes across multiple teams, ensuring alignment with operational goals and service standards.

Required profile

• Demonstrates in‑depth understanding of concepts, theories and principles in the job family and basic knowledge of related families.
• Applies business and commercial expertise to differentiate the organization from competition.
• Manages a generally homogeneous team and adapts plans to meet service and operational challenges.
• Identifies and resolves technical, operational and organizational problems.
• Guides, influences and persuades internal and external stakeholders.

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Programs and support for health, wellbeing and personal‑professional development.
• Opportunities to work on cutting‑edge semiconductor and materials science solutions.