Import Export Coordinator

About the role

The Import/Export Coordinator ensures the timely and compliant movement of clinical supplies and related materials across international borders. Working closely with internal teams and external logistics partners, the role supports both import and export activities while adhering to customs, trade, and regulatory requirements.

Key responsibilities

• Coordinate day‑to‑day import and export activities for clinical supplies.
• Prepare, review, and maintain shipping and customs documentation such as commercial invoices, packing lists, and airway bills.
• Work with freight forwarders, customs brokers, couriers, and other logistics providers to achieve timely customs clearance and delivery.
• Monitor shipments from dispatch to final delivery, proactively addressing delays, customs holds, or documentation issues.
• Ensure all activities comply with local regulations, company procedures, and trade‑compliance standards.
• Collaborate with Clinical Supplies, Logistics, Procurement, Finance, and other cross‑functional teams to resolve shipment‑related issues.
• Support preparation and submission of import permits, licenses, and other regulatory documentation as needed.
• Maintain accurate shipment records and documentation for audit and compliance purposes.
• Communicate shipment status, risks, and required actions to stakeholders in a timely manner.
• Assist with freight invoice processing and shipping‑related documentation.

Required profile

• Bachelor’s degree in Logistics, Supply Chain Management, International Business, Business Administration, or a related field (preferred).
• Relevant experience in import/export, logistics, freight forwarding, customs clearance, or a related operational function.
• Knowledge of import/export documentation, customs procedures, and international shipping processes.
• Experience working with freight forwarders, customs brokers, couriers, and logistics providers.
• Experience in pharmaceutical, clinical research, healthcare, or other regulated industries is an advantage.

Required skills

• Microsoft Excel
• Microsoft Outlook
• Microsoft Word