Global Quality Point of Contact

About the role

The Global Quality Point of Contact will lead quality initiatives across the entire production lifecycle. This role ensures that products meet the highest standards by establishing robust quality control processes and acting as the primary liaison for customer quality matters.

Key responsibilities

• Conduct quality analysis and develop Quality Control Plans, charts, and inspection standards.
• Identify critical quality control points throughout each production stage.
• Establish quality control procedures, tooling, fixtures, and inspection methods for manufacturing and final inspection.
• Lead cross‑functional teams in root cause analysis and monitor corrective and preventive actions (CAPA).
• Track progress toward quality objectives and KPIs, implementing improvements as needed.
• Maintain accurate product‑related quality documentation and ensure full traceability.
• Lead, develop, and coach the quality team to enhance technical capabilities and problem‑solving skills.
• Serve as the primary contact for customers on quality issues, communicating resolutions promptly.

Required profile

• Proven experience in quality assurance or quality control within a manufacturing environment.
• Strong analytical mindset with the ability to conduct root cause investigations.
• Excellent communication skills for interfacing with customers and internal teams.
• Leadership experience in managing and developing a quality team.
• Detail‑oriented with a focus on documentation accuracy and traceability.

Required skills

• Quality analysis and planning.
• Development of Quality Control Plans and inspection standards.
• Root cause analysis and CAPA management.
• KPI monitoring and continuous improvement.
• Documentation control and record management.