Generalist, Branch Operation Management, Consumer Banking

About the role

DBS Bank is looking for a Generalist to join its Branch Operations Management (BOM) Governance Team within the COO Office in Taipei. The role supports the optimization and management of risk control and operational excellence across the bank's branch network. It is a full-time position based at Honhui, A-14F, with a regular schedule.

Key responsibilities

• Help build a risk-controlled branch operating environment and simplify risk and control processes to improve operational smoothness and regulatory compliance.
• Work with colleagues on AML/KYC/CDD, Legal & Compliance and Self-Inspection to link departments and branches, and familiarize yourself with branch audit and compliance matters.
• Support branches in executing Self-Inspection and SACA items to high standards.
• Build relationships with internal and external stakeholders and guide branch operations teams in their day-to-day work.
• Analyze daily operational and regulatory reports to spot compliance issues and process improvements.
• Train branch staff on risk control and innovate processes by reducing manual controls through systematic, automated methods.
• Proactively identify and solve operational problems with data-driven solutions.

Required profile

• Over 2 years of experience in branch operations and risk management.
• Experience optimizing operational processes.
• Excellent communication and problem-solving skills.
• Ability to drive a culture of continuous improvement and risk awareness.
• Team player who enjoys working with others toward common goals.

Required skills

• Strong understanding of AML, KYC, CDD, compliance, audit and regulations.
• Comprehensive banking knowledge.