Field Service Engineer – Customer Support (Taiwan)

About the role

The Field Service Engineer will perform installation, commissioning, planned maintenance, troubleshooting and on‑site support for our customers in Taiwan. You will work closely with the Field Service Team Leader, respond to out‑of‑hours calls and ensure a 2‑hour response time.

Key responsibilities

• Install and commission equipment at customer sites.
• Carry out planned maintenance and emergency repairs.
• Troubleshoot technical issues and provide field support.
• Report activities and customer requests to the Field Service Team Leader.
• Respond to out‑of‑hours service calls within a 2‑hour window.

Required profile

• Experience in field service activities is an advantage.
• Good command of written and spoken English.
• Ability to read and interpret electrical and mechanical engineering drawings and schematics.
• Knowledge of electro‑mechanical assembly, PLC controls and electronics is a plus.
• Strong interpersonal and communication skills, team player, and able to work under pressure.

Required skills

• Microsoft Office proficiency.
• Interpretation of engineering drawings.
• Electro‑mechanical assembly.
• PLC control systems.
• Basic electronics knowledge.

What we offer

• Vacation system superior to local labor law (10 days proportional for new hires).
• Guaranteed annual salary equivalent to 14 months.
• Free group insurance for employees, spouses and children.
• Overseas business‑trip safety insurance and annual health check.
• Wedding, funeral and maternity allowances, festival benefits and welfare allowance for training, travel, medical care, kindergarten, etc.
• Staff travel and health‑promotion activities.