Customer Service Supervisor – Supply Chain

About the role

The Customer Service Supervisor will lead all customer service activities within the manufacturing services function, covering market purchase and sales order management, shipment planning, excise reporting and product registration. The role ensures data governance, ISO compliance and continuous improvement through customer satisfaction surveys.

Key responsibilities

• Coordinate market purchase and sales order management, handling backlogs and delivering monthly internal and external reports.
• Work with warehouses and markets to plan, lead and report finished‑good shipments.
• Prepare and coordinate the monthly excise report with relevant departments.
• Manage production registration with the NTA for finished and semi‑finished goods, maintaining customer master data and sales flow processes.
• Lead the annual customer satisfaction survey, develop action plans and support continuous improvement.

Required profile

• Bachelor’s degree.
• 3–5 years of proven experience in customer service within a manufacturing or supply‑chain environment.
• Demonstrated experience leading and developing a team.
• Fluent written and spoken English.

Required skills

• Proficiency with SAP Order‑to‑Cash (O2C) processes.
• Advanced Microsoft Excel skills and solid knowledge of the Microsoft Office suite.