Customer Service Representative
Element Solutions Inc · Taoyuan
Job description
About the role
The Customer Service Representative is responsible for providing high‑quality support to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. This role serves as the primary point of contact for customers and plays a key part in maintaining customer satisfaction and strengthening long‑term relationships.
Key responsibilities
- Manage, process and fulfill the daily orders.
- Update inventory and back‑order status to customers via emails or vendor portals.
- Co‑work with logistic partners to ensure smooth shipment arrangements.
- Work closely with the supply chain team to ensure material arrives on time.
- Perform billing and accounts‑receivable checks.
- Ensure all documentation responds to customer requests.
- Carry out administrative tasks assigned by sales and supervisors.
- Support and back up other CSR team members when needed.
Required profile
- Good English proficiency.
- At least one year of experience in business, international trade or business management (preferred).
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Element Solutions Inc
Taoyuan