Customer Service Manager

About the role

The Customer Service Manager will lead a flexible‑workspace centre, acting as the owner of its performance and customer experience. You will have full autonomy to run the site, drive revenue, and ensure every visitor leaves as a brand ambassador.

Key responsibilities

• Oversee all on‑site operations, from daily tasks to strategic initiatives.
• Resolve challenges quickly and efficiently, maintaining high service standards.
• Conduct tours for prospective clients and upsell services to existing customers.
• Build and nurture relationships that turn customers into enthusiastic advocates.

Required profile

• Proven experience meeting targets while leading a small, close‑knit team.
• Background in managing a flexible‑workspace centre, retail store, restaurant, or similar customer‑focused environment.
• Mindset of passion, drive, ownership and resilience.

Required skills

What we offer

• Fun, challenging and rewarding career path.
• Comprehensive induction, ongoing learning and development.
• Clear promotion prospects and performance‑based incentives.
• Flexible, personalised benefits supporting mental, physical and financial wellbeing.