Customer Commercial & Operations Project Manager

About the role

Serve as a trusted advisor in cross‑functional programs representing the global customer contact center, providing data‑ and process‑driven insights to achieve business outcomes.

Key responsibilities

• Coordinate across the global customer contact center to align program requirements, processes and actions.
• Ensure time‑sensitive project or program deliverables are consistently executed and clear decisions are made.
• Lead system testing for global contact‑center tools and process changes, including test planning, defect triage and stabilization in partnership with IT.
• Lead compliance and control activities (monitoring, training, auditing, corrective actions) to protect operational readiness and KPI stability.
• Manage communications with key internal stakeholders to align priorities, prevent churn/escalations and drive continuous improvement.
• Provide mentoring and capability building across teams and regions through coaching, playbooks and best‑practice transfer.

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Health and wellbeing programs, including personal and professional support.
• Opportunities to work on cutting‑edge equipment and innovative solutions in the semiconductor and display industry.