Client Implementation Specialist - AVP

About the role

Deutsche Bank is hiring a Client Implementation Specialist (AVP level) in Taipei for its Client Implementation & Service (I&S) team. I&S acts as a single consultative point of contact for clients during the implementation of cash management and trade finance services, coordinating internal teams and keeping clients satisfied after onboarding.

Key responsibilities

• Liaise with clients to implement cash management and/or trade finance services on time, covering project planning, documentation, user training, project meetings, host-to-host and ERP integration.
• Run periodic reviews to keep actions on track with implementation milestones.
• Coordinate with Coverage Bankers, Product Sales, Product Managers and Operations to resolve issues and deliver agreed solutions.
• Maintain close contact with clients, consolidate service information for regular service reviews and monitor client activity to achieve expected utilization levels.
• Provide pre-sales support such as system demonstrations and business requirement discussions.
• Provide technical support, best practice sharing, troubleshooting and client/user training.

Required profile

• Proven experience and solid banking product knowledge in Transaction Banking, Global Payments Solutions and Trade Finance.
• Project management experience managing multiple complex global projects across time zones.
• Business acumen covering economic, cultural, procedural and regulatory matters.
• Excellent written and verbal communication, including the ability to give compelling presentations.
• Ability to work under pressure.
• Fluent English and Mandarin, written and spoken.
• Proven ability to use AI tools to improve productivity and workflows responsibly.

What we offer

• Annual health checkup paid by the company (TWD 10,000 over 40, TWD 5,000 under 40).
• EAP with free, confidential counseling and online work-life resources.
• Annual leave entitlement and maternity leave.
• Flexible working, coaching from team experts, continuous learning and tailored flexible benefits.