Guest Service Officer
Royal Caribbean Group · Taipei
Job description
About the role
The Guest Service Officer provides front‑line hospitality support in a hotel environment, ensuring guests receive courteous, professional assistance throughout their stay. This role requires a polished appearance, strong communication, and the ability to make effective decisions under pressure.
Key responsibilities
- Deliver outstanding customer service to guests, addressing requests and resolving issues promptly.
- Handle cash transactions accurately, including understanding US currency and exchange rates.
- Operate basic office equipment such as telephones, computers, and copy machines.
- Communicate tactfully with guests, department heads, and shipboard employees to negotiate resolutions.
- Maintain a professional demeanor and appearance at all times.
Required profile
- Minimum one year of experience in a customer‑contact role within the hotel or related industry.
- At least one year of cash‑handling experience.
- High school diploma or equivalent preferred.
- Fluency in English and Mandarin for reading, writing, and speaking.
Required skills
- Cash handling
- Basic office equipment operation
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Royal Caribbean Group
Taipei