Technical Support Engineer – Windows
Microsoft · Taipei
Job description
About the role
Join the Customer Service & Support (CSS) organization to provide technical assistance for Windows products to global customers. You will work on both local language and global English workloads, helping resolve complex issues and ensuring a seamless support experience.
Key responsibilities
- Own, investigate, and resolve customer technical issues across Windows deployment, installation, servicing, patching, and upgrade scenarios.
- Collaborate with cross‑functional teams, leveraging troubleshooting tools and best practices.
- Support global follow‑the‑sun coverage and handle critical escalations.
- Participate in community building and knowledge sharing with peer delivery roles.
- Identify potential product defects and escalate them to contribute to Microsoft product improvements.
Required profile
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
- At least 1 year of technical support, consulting, or IT experience (or 3 years without a degree).
- More than 3 years of experience supporting Windows areas such as Devices & Deployment, Directory Services, or Networking.
Required skills
- Windows deployment, installation, servicing, patching, and upgrade.
- Active Directory, authentication, authorization, Group Policy, and PKI.
- Networking concepts and troubleshooting.
- Proficiency with troubleshooting tools and diagnostic utilities.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in 台湾.
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Une question sur cette offre ?
Posez-la ici : vous recevrez le récapitulatif de l'offre par e-mail, tout de suite.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Microsoft
Taipei