Assistant Manager, VIP Service
W Hotels · Taipei
Job description
About the role
The Assistant Manager, VIP Service supports the Manager in delivering premium, personalized service to VIP guests and board members at W Hotels in Taipei. This role ensures that all service standards align with Marriott International’s operating procedures and exceed guest expectations.
Key responsibilities
- Manage and create menus tailored to guest dietary requirements and preferences.
- Coordinate with Venue Managers, Chefs, and Hostesses on reservations and special menus.
- Maintain communication across all departments to fulfill VIP customer service needs.
- Join the service team during VIP or board member dining experiences.
- Apply appropriate discounts and ensure accurate billing.
- Assist with service delivery at venues and engage guests in conversation about their dining experience.
- Adhere to all company policies and procedures.
Required profile
- Previous experience in hospitality, preferably in VIP or high‑end service environments.
- Strong interpersonal and communication skills.
- Ability to work collaboratively with multiple departments.
- Detail‑oriented with a focus on delivering exceptional guest experiences.
Required skills
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W Hotels
Taipei